title
UPDATE FROM FAMILY RESOURCE CENTER AND CENTRAL VALLEY LOW INCOME HOUSING CORP. ON THE 211, COORDINATED ENTRY SYSTEM, AND HOMELESS MANAGEMENT INFORMATION SYSTEM
recommended action
RECOMMENDATION
Informational item only.
body
Summary
The homeless response system in San Joaquin County operates through three interconnected components: 211, the Coordinated Entry System (CES), and the Homeless Management Information System (HMIS). Together, these systems ensure that individuals are able to access services, receive prioritization for housing interventions, and track outcomes to meet federal and state requirements.
211 San Joaquin is the county’s centralized information and referral service that connects residents with health, housing, and social services. Individuals experiencing or at risk of homelessness can contact 211 by phone or online to receive information about available resources, shelter options, and to begin the process of being connected to the local homeless response system. 211 often serves as the front door for accessing homeless services and referrals. In addition, 211 also serves as a resource for the community as a whole. Beyond resources for those in need of housing, 211 operates as a comprehensive hub that links individuals to services such as childcare, food and nutrition programs, employment and training opportunities, transportation assistance, health and behavioral-health resources, and a wide range of community-based programs designed to promote stability and resilience.
The Coordinated Entry System (CES) is the structured process used across the county to assess, prioritize, and refer individuals and families experiencing homelessness to appropriate housing and supportive services. CES ensures that resources such as emergency shelter, rapid rehousing, and permanent supportive housing are distributed fairly and based on vulnerability and need. The system uses standardized assessments and prioritization to match households with available housing interventions.
The Homeless Management Information System (HMIS) is the secure data system used by homeless service providers to collect, track, and report information about individuals receiving services. HMIS supports coordination among providers, helps measure program outcomes, and ensures compliance with federal and state reporting requirements. In San Joaquin County, HMIS data is used to support Coordinated Entry referrals, monitor system performance, and inform planning and funding decisions.
Together, 211, CES, and HMIS form the backbone of the County’s homeless response infrastructure. 211 helps individuals access the system, CES ensures equitable assessment and placement into housing resources, and HMIS provides the data platform that tracks services, outcomes, and system performance.